What should I do if I’m unable to reach my passenger to coordinate flight details?

Please contact the office if you are unable to reach your passenger. We will try contacting the passenger, requester (if there is one), emergency contacts, and anyone else who may be connected to the passenger.

If your mission is for the following day, over the weekend, or on a Monday and you/we still cannot get in touch with the passenger, generally we will cancel the mission at 4:30 PM the day before the flight or on Friday before we leave the office for the weekend.

It is ultimately your decision if you would like to remain available and wait to see if the passenger gets in contact with you after we have left the office. If you decide to do this, please let us know whether the mission took place or not. However, we suggest you do not fly to pick a passenger up if you have not been in contact with him.

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