Policies and Procedures
COVID-19
- ★ AFW COVID-19 Resumption Plan
- ★ COVID-19 Risks and Prevention Resources
- COVID-19 Vaccine Letter
- COVID-19 Guidelines
- AFW Suggestions and Criteria for Safely Transporting Patients during COVID-19
- How to donate your Alaska Airlines Mileage to AFW
Office Volunteers
Health Care Professionals
Volunteer Policies and Procedures
- Why is my aircraft not listed in Aircraft Database in VPOIDS?
- Helpful tips when flying infants and young children
- How to contribute a commercial flight or ride-share for passengers
- Passengers Without Masks
- Standard Operating Procedure for Communication with Earth Angels
- Passenger Assistance Fund
Passenger Policies and Procedures
- How do I file the waiver of liability on a mobile device (Passenger)?
- How to use the Passenger Portal
- What do I do if I need to cancel my flight?
- May I bring a companion on my flight without telling you in advance?
- What do I do if I need to make a change to my flight?
- What days of the week do you fly?
Criteria
Volunteer Criteria
Passenger Criteria
Forms and Documents
Outreach Toolkit
- Pilot Provider Outreach Sample Letter
- Video: Pre Flight Planner
- Passenger Brochure (English)
- Passenger Brochure (Spanish)
- AFW Video: Giving Hope Wings
- In-service Presentation Powerpoint Slide Deck